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The telephone operator is the peron who provides assistance to those trying to reach someone. Computerized systems are quickly eliminating this position.
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Telephone Operator SalaryThe telephone operator is the person you contact for directory assistance, placing certain types of collect calls, or to help troubleshoot telecommunications issues. Computer systems are quickly replacing the standard telephone operator, but certain positions are quickly reemerging, including directory assistance for large companies, international operators, and operators for mobile phone companies.
The standard telephone operator provides directory assistance to caller and assistance placing collect calls. Within corporations, many of the telephone operators perform similar directory assistance functions.  The standard education requirements for a telephone operator are a high school diploma or equivalent. Experience in the telecommunications field is not normally required, and most telephone companies will provide training on the equipments typically used and the proper protocol for certain call situations.
For jobs inside a particular company, experience working a phone system, either as an operator or a receptionist, is normally required. The normal telephone operator salary is between $17,500 and $48,000 a year, primarily based on experience. The median salary for a telephone operator is $34,000, while the average salary is $32,750. This salary range is representative of around 80 percent of the current workforce.
With evolving technology and the increased rate of digitalization, the telephone operator is quickly being eliminated from most phone companies and businesses. Since the majority of their functions can be done by a computer, the telephone operator may become a thing of the past.
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